Refunds & Returns Policy
Effective Date:2023/12/03
Last Updated: 2023/12/03
At Psupplement, we strive to provide high-quality health supplements and digital products to our valued customers. If you are not completely satisfied with your purchase, we want to make the returns and refund process as straightforward as possible.
This Refunds & Returns Policy outlines the conditions, procedures, and timeframes for returning products and requesting refunds. Please read it carefully, as it will help you understand how to initiate a return, what is required, and what to expect from our customer service team.
1. Physical Product Returns
If you’ve purchased a physical product (e.g., supplements, vitamins, etc.) and you are not satisfied, you may be eligible for a refund or exchange under the following conditions:
a) Eligibility for Returns:
Timeframe: You can return physical products within 30 days of the purchase date.
Condition of the Product: The product must be unused, unopened, and in resellable condition. We cannot accept returns for products that have been opened or used unless the product is defective or damaged during shipping.
Proof of Purchase: You will need to provide a valid order number or receipt to process your return.
b) How to Initiate a Return:
To begin the return process, please follow these steps:
Contact Us: Send an email to info@psupplement.com with the subject line “Return Request” and include the following details:
Order number
Product name(s) you wish to return
Reason for return
Return Authorization: After reviewing your request, we will send you a Return Authorization email with detailed instructions on how to return the product(s).
Return Shipping: You will be responsible for the cost of return shipping unless the product is defective or damaged upon arrival.
c) Return Shipping Costs:
Customer-Paid Returns: If you are returning a product due to a change of mind or incorrect order, you will be responsible for the return shipping costs.
Free Return Shipping (Defective Products): If the product is defective, damaged in transit, or we sent the wrong item, we will cover the return shipping costs.
d) Refund Processing:
Once we receive the returned product and confirm its condition:
We will process your refund to your original payment method.
Refunds will typically be issued within 7-10 business days after receiving the returned product.
If the product is not in a resellable condition (opened, used, damaged), we may reject the return or offer a partial refund.
2. Digital Product Returns and Refunds
We understand that digital products (such as e-books, digital guides, or online courses) are a significant part of our offerings. Since digital products are delivered instantly, the return and refund process is different from physical goods.
a) Eligibility for Refunds:
Digital products are non-refundable once accessed or downloaded. Due to the nature of digital content, we are unable to offer refunds for any product that has been accessed or downloaded.
If you experience issues with accessing the product or believe the product is defective, please contact our customer support team for assistance.
b) How to Request a Refund for Digital Products:
If you believe you are entitled to a refund due to an issue such as a defective file or inaccessibility of the product, please:
Contact Us: Send an email to info@psupplement.com with the subject line “Digital Product Refund Request” and include:
Order number
Product name
Issue you encountered (e.g., download issue, defective file, etc.)
We will review your request and resolve the issue as quickly as possible. If we cannot provide a satisfactory resolution, we will assess whether a refund is appropriate based on the circumstances.
c) Refunds for Digital Products:
If you have not accessed the digital product and it is within 7 days of purchase, we may offer a full refund, subject to review.
If you have accessed or downloaded the product, refunds are typically not available unless there is a technical issue we are unable to resolve.
3. Exchanges
We do not offer exchanges for physical products. If you want to exchange an item, please return the original product following the return instructions and then place a new order for the replacement item.
4. Defective or Damaged Products
If your physical product arrives damaged or defective, we are happy to assist with a full refund or replacement. In this case:
Notify us within 7 days of receiving the product.
Email us at info@psupplement.com with your order number and photos of the defective or damaged product.
We will arrange for a free return and either a replacement or refund.
5. Non-Returnable Products
The following products are non-returnable and non-refundable:
Opened or used products (for health and safety reasons)
Digital downloads and online courses once accessed or downloaded
Gift cards
Personalized or custom products
6. Cancellations
If you wish to cancel an order:
Before Shipment: You can cancel your order at any time before it is shipped. Please email us immediately at info@psupplement.com with the subject line “Order Cancellation,” and we will attempt to cancel the order.
After Shipment: Once the product has been shipped, you will need to follow the returns process outlined above.
7. Customer Support Contact Information
If you have any questions or need assistance with returns, refunds, or exchanges, our customer service team is here to help. Please contact us at:
Email: info@psupplement.com
Phone: +15142608872
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM [Insert Time Zone]
We strive to respond to all inquiries within 1-2 business days.
8. Changes to This Policy
We reserve the right to update this Refunds & Returns Policy at any time. When we make updates, we will post the updated policy on this page and update the “Last Updated” date. Please review this policy periodically to stay informed about our return and refund practices.