Privacy Policy
Effective Date: 2023/12/03
Last Updated: 2024/7/12
At PSupplement, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website www.psupplement.com (the “Site”), or purchase our products. We take your privacy seriously and are committed to ensuring your data is handled in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
1. Who We Are
Business Name: PSupplement
Website: www.psupplement.com
Email: info@psupplement.com
Address: [Insert Physical Address]
2. Information We Collect
We may collect and process the following types of personal data:
a) Personal Identifiable Information (PII)
When you use our Site, purchase products, or interact with us, we may collect the following personal information:
Full name
Email address
Phone number
Delivery address
Payment information (e.g., credit card details, billing address)
Account username and password (if you create an account)
b) Non-Personal Identifiable Information (Non-PII)
We may also collect non-personal data, which includes but is not limited to:
IP address
Browser type and version
Device information (e.g., operating system, device model)
Geolocation data (if enabled by you)
Pages visited, and how you interact with the Site (via cookies or other tracking technologies)
c) Sensitive Data
We do not intentionally collect sensitive personal data such as health-related information, racial or ethnic data, political opinions, religious beliefs, etc., unless explicitly required in the context of a product you purchase (e.g., if a supplement is meant for specific health needs). If we ever need to collect sensitive data, we will seek your explicit consent.
3. How We Use Your Information
We use the data we collect for the following purposes:
To process your orders – To fulfill purchases, manage shipping, handle returns, and support customer service inquiries.
To improve our website and services – To analyze trends and preferences to improve user experience.
To communicate with you – To send order confirmations, updates, marketing communications, and customer service emails.
To comply with legal obligations – To comply with tax, accounting, and other legal obligations.
To protect your account – To manage and secure your account, verify your identity, and prevent fraud.
4. Legal Basis for Data Processing
Under the GDPR, we rely on the following legal bases for processing your personal data:
Consent – When you provide your personal information, such as for receiving marketing communications, you are giving us your consent to process your data.
Contractual necessity – To fulfill orders and provide services as requested by you (e.g., shipping products).
Legal obligation – To comply with legal and regulatory requirements.
Legitimate interest – To improve our services and protect our business interests, provided your rights and freedoms are not overridden.
5. Sharing Your Data
We do not sell your personal data to third parties. However, we may share your data with trusted third-party service providers under the following circumstances:
Payment processors – To complete transactions securely.
Shipping and delivery companies – To ship products to you.
Marketing and advertising partners – To send promotional emails (only with your consent).
Legal authorities – If required by law or to protect our legal rights.
We ensure that any third-party providers with whom we share your data comply with applicable data protection laws.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience and provide relevant content and advertisements. These cookies may include:
Necessary cookies – Essential for the operation of our website.
Analytics cookies – To help us understand how our website is used and improve performance.
Advertising cookies – To track advertising performance and deliver personalized ads.
You can control cookie settings in your browser or through our cookie consent management tool, but please note that disabling certain cookies may affect the functionality of the website.
7. How We Protect Your Information
We take the security of your personal data seriously. We use industry-standard security measures, including encryption, secure servers, and firewalls, to protect your personal information. However, please note that no data transmission over the Internet is 100% secure, and we cannot guarantee the absolute security of your data.
8. Your Rights Under GDPR
As a user of our website, you have the following rights under the General Data Protection Regulation (GDPR):
Right of access – You can request to access the personal data we hold about you.
Right to rectification – You can request correction or updates to any inaccurate or incomplete personal data.
Right to erasure – You can request that we delete your personal data (under certain circumstances).
Right to restrict processing – You can request that we limit the processing of your personal data (under certain circumstances).
Right to data portability – You can request a copy of your data in a structured, commonly used, and machine-readable format.
Right to object – You can object to the processing of your personal data, particularly if you believe it is being processed unlawfully.
Right to withdraw consent – If we rely on your consent for processing, you can withdraw that consent at any time.
To exercise any of these rights, please contact us at info@psupplement.com.
9. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. This includes retaining your information for as long as it is needed for customer service, accounting, tax, or legal obligations.
10. International Data Transfers
If you are located outside the European Economic Area (EEA), your personal data may be transferred to and stored in countries outside the EEA, including in the United States. We take appropriate measures to ensure that your data is protected in accordance with GDPR, such as using Standard Contractual Clauses or other legal mechanisms.
11. Children’s Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Last Updated” date. Please review this Privacy Policy periodically for any updates. By continuing to use our website after such changes, you accept and agree to the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Email: info@psupplement.com
Phone: +15142608872
Address: Canada Quebec Montreal city 1555 Rene levesque H3G 0G9
Thank you for trusting Psupplement with your personal information. Your privacy is important to us.